Refund policy

Return & Refund Policy

Effective Date: June 17, 2026

At Shippzo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

1. Return Eligibility 📦

You may request a return if:

  • The item is damaged, defective, or incorrect when delivered.

  • The product is unused, in its original condition, and includes all original packaging, tags, manuals, and accessories.

  • The return request is submitted within 7 days of delivery.

Products showing signs of use, physical damage caused after delivery, or missing original packaging may not be eligible for return.

2. Non-Returnable Items 🚫

The following items may not be eligible for return unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Consumable items

  • Customized or personalized products

  • Gift cards or digital products

  • Products specifically marked as "Non-Returnable" on the product page

3. How to Request a Return 📝

To initiate a return:

  1. Contact our customer support team with your order details.

  2. Provide your order number and a brief description of the issue.

  3. If requested, share clear photos or videos of the product.

  4. Once approved, follow the return instructions provided by our support team.

Returns sent without prior approval may not be accepted.

4. Refund Process 💳

After we receive and inspect the returned item:

  • If the return is approved, your refund will be processed to your original payment method.

  • Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

  • If you paid using Cash on Delivery (COD), our support team may contact you to collect your bank account details or arrange another suitable refund method.

5. Exchange Policy 🔄

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange based on product availability.

6. Order Cancellation ❌

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible, and the standard return process will apply where eligible.

7. Shipping Charges 🚚

  • If the return is due to our error (wrong item, defective product, or damaged delivery), return shipping costs may be covered by Shippzo.

  • For returns due to other eligible reasons, shipping charges may be deducted from the refund or borne by the customer, depending on the circumstances.

8. Refund Approval

All returns and refunds are subject to verification and approval after inspection of the returned product. Shippzo reserves the right to reject returns that do not meet the conditions outlined in this policy.

9. Need Assistance? 🤝

If you have any questions regarding this Legal Notice or our website, please contact us at:

Email: shippzo75@gmail.com

Thank you for shopping with Shippzo! 🌟